1. Introduction
Zangskar Taxi Service respects your privacy and protects personal information collected through bookings, website usage, and customer communication.
2. Information We Collect
- Personal details: name, phone, email
- Booking details: pickup/drop, date/time, passengers
- Payment references (we do not store full card/banking credentials)
- Communication records and special requests
- Website analytics and device usage information
3. How We Use Data
We use your information for booking fulfillment, service communication, customer support, payment handling, safety, legal compliance, and service improvement.
4. Sharing and Disclosure
We do not sell your personal data. We may share limited necessary data with drivers, payment providers, IT providers, and legal authorities when required.
5. Data Retention
- Booking records: up to 3 years
- Payment records: up to 6 years (tax compliance)
- Communication records: up to 1 year
- Analytics data: up to 26 months
6. Data Security
We apply reasonable security practices including access controls and secure payment channels, though no internet transmission is fully risk-free.